Our valued customer, thank you for your support as we embark on this exciting journey as a new venture. We are dedicated to providing you with high-quality products and an exceptional shopping experience.

As a startup, we currently maintain a no return/exchange policy. This decision allows us to focus our resources on refining our offerings and ensuring every item meets our high standards. We hope to expand our capabilities in the future, which will enable us to introduce more flexible policies.

We appreciate your understanding and support during this pivotal time. Should you have any questions or concerns, please feel free to reach out to our customer service team.

When cleaning, let the ash cool completely, then wipe gently with a soft, dry or slightly damp cloth.

Avoid using harsh chemicals & ensure you are placing the incense holder on heat resistant surfaces.